Product Management.

Four decades, multiple patents, and PM teams of 3-10 people.

Typically our projects are triggered by:

  • Customers

  • Competitors

  • Team capabilities

  • Appetite to invest

Product to Platform

PM 1 - Triple ACV:
SaaS business, between $2 and $3m ARR.

The existing product helped customers understand environmental permitting considerations.

Impact: Expanded the offering to include community sentiment and grid capacity considerations. This tripled the new monthly average contract value (ACV), and helped fight competitive momentum.

Quality Improvement

PM 2 - Fix Amazon Rating:
IoT business selling hardware on Amazon.

The existing product had a 2.3 star rating on Amazon.

Impact: Implemented an NPS feedback system to prioritize improvement efforts. Drove NPS from -30 to positive 40s and Amazon Star rating to 4.6

Product to Platform

PM 3 - Open new market:
Hardware-enabled SaaS business, between $1 and $2m ARR.

The existing product alerted remote property managers to loud noises. To reduce the risk of upsetting neighbors and being de-listed.

Impact: Expanded the offering to monitor for smoking in the property. This opened the hotel market, and doubled ARR potential.

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Operational Excellence